Hi
When a case is created, we'd like it assigned to a Queue, depending on the Service Provider chosen (custom field Service_Provider__c).
This is a lookup to Account.

Step 2 in the asignment is, formula evaluates to True...
Service_Provider__r.Id  = "0010Y000005FNcxQAG"

(the ID for this service is 0010Y000005FNcxQAG)

Step 3 - I specify the Queue.

It doesn't work - what am I doing wrong please?
I am a newish admin, rather than a developer... 
 

Hi
When a case is created, we'd like it assigned to a Queue, depending on the Service Provider chosen (custom field Service_Provider__c).
This is a lookup to Account.

Step 2 in the asignment is, formula evaluates to True...
Service_Provider__r.Id  = "0010Y000005FNcxQAG"

(the ID for this service is 0010Y000005FNcxQAG)

Step 3 - I specify the Queue.

It doesn't work - what am I doing wrong please?
I am a newish admin, rather than a developer...