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  • Linda McIntosh
  • NEWBIE
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  • Member since 2014
  • Global Project Manager
  • Green Belting Industries
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6 replies

Best way to create an email alert on Case trends with criteria

What would be the best way to send an email alert to the CEO if three cases with the same lot # (a text field) are created in a 45 day period?  This is a moving target so, for instance, there could be 5 cases created but if 3 cases aren't created in the 45 day period, it should not fire.

Any suggestions?
6 replies

Best way to create an email alert on Case trends with criteria

What would be the best way to send an email alert to the CEO if three cases with the same lot # (a text field) are created in a 45 day period?  This is a moving target so, for instance, there could be 5 cases created but if 3 cases aren't created in the 45 day period, it should not fire.

Any suggestions?