Hello All,

I am trying to get a custom field to display on a page layout from an Object I created.

Is there any way to do this?

Hello all,

Very new to Salesforce so forgive me.

Each case's SLA is different (some are 5 days others are 20...), this is calculated when the case is created. I need the escalation rule to be based off the SLA of each specific case where the case is not closed.

This is what I have so far:

SLA Breaching rule criteria: IsClosed <> True && SLA_Date__c <= NOW()
Unfortunately I cannot set the Escalation Actions ‘Age Over’ to 0 so it will have to be 30 minutes.

Would this work?

Hello all,

Very new to Salesforce so forgive me.

Each case's SLA is different (some are 5 days others are 20...), this is calculated when the case is created. I need the escalation rule to be based off the SLA of each specific case where the case is not closed.

This is what I have so far:

SLA Breaching rule criteria: IsClosed <> True && SLA_Date__c <= NOW()
Unfortunately I cannot set the Escalation Actions ‘Age Over’ to 0 so it will have to be 30 minutes.

Would this work?