hi, 
I'm working on the below link trailhead. 
https://trailhead.salesforce.com/modules/lex_dev_lc_vf_concepts/units/lex_dev_lc_vf_concepts_basics

I'm not able to understand what's needs to be done on the step 2. 

1.Create a new Lightning component named myEverythingComponent
2. Add this static text to the component: I'll have one with everything
3. Add each resource type to the component, by clicking Create for each resource type: Controller, Helper, Style, Documentation, Renderer, Design, SVG

can someone please assist me on this? 

Hi, In service cloud customer rep has ability to handle multiple cases for given time. We need to capture "active handle time" or "time spent" for each case. I have checked on below app but it's not working in this case.
1. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N300000016ccNEAQ
    here, APEX trigger is not recording time until case is closed. but in out scenario, we need to record time as and when case is handled by rep.
2. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000Dpol8EAB
    here, we modified this app to remove widet from service console so that rep should not have visibilty about time he spent but this is not working as expected.
Could you please help on this scenario.



Please suggest direction.

hi, 
I'm working on the below link trailhead. 
https://trailhead.salesforce.com/modules/lex_dev_lc_vf_concepts/units/lex_dev_lc_vf_concepts_basics

I'm not able to understand what's needs to be done on the step 2. 

1.Create a new Lightning component named myEverythingComponent
2. Add this static text to the component: I'll have one with everything
3. Add each resource type to the component, by clicking Create for each resource type: Controller, Helper, Style, Documentation, Renderer, Design, SVG

can someone please assist me on this? 

Hi, In service cloud customer rep has ability to handle multiple cases for given time. We need to capture "active handle time" or "time spent" for each case. I have checked on below app but it's not working in this case.
1. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N300000016ccNEAQ
    here, APEX trigger is not recording time until case is closed. but in out scenario, we need to record time as and when case is handled by rep.
2. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000Dpol8EAB
    here, we modified this app to remove widet from service console so that rep should not have visibilty about time he spent but this is not working as expected.
Could you please help on this scenario.



Please suggest direction.

Has anyone gotten the Excel Connector (https://code.google.com/p/excel-connector/) to work in Excel 2016?