Hi,

I'm stucked on Service Cloud Specialist step 6. It shows the error message:

Challenge Not yet complete... here's what's wrong: 
We can't find the Recipient field in the email template. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.
Close errors

However, my email template called Cloudy weather (Text format) has the following body:

Hey {!Contact.FirstName}, Sorry to hear that your panels aren't generating the power you hoped for. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. In the worst conditions, Ursa Major panels produce ~25% of maximum power. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Thanks! {!User.Name}, Ursa Major Solar

Any ideas?

Regards