Hi,

I opened up a case with support, however they said they could not assist me and to post my question here.

I've created a community site with the URL: https://communityinfo.force.com/support/s/
and this works fine and all the articles work fine, however recently I've made a custom URL and the Help Centre is now on https://support.mycommunitydirectory.com.au/s/

This was working fine for a while, but now as a guest user, https://support.mycommunitydirectory.com.au/s/ just shows a white screen and doesn't load. It does however load for a user.

Additionally, while I am on https://support.mycommunitydirectory.com.au/s/ (as a user, since i can't see anything as a guest) some Answer sections to articles do not load and if I refresh it, it says invalid page. yet on https://communityinfo.force.com/support/s/ it shows up fine.

This one won't work: https://support.mycommunitydirectory.com.au/s/article/What-is-Access-My-Healthcare

Yet this one does: https://communityinfo.force.com/support/s/article/What-is-Access-My-Healthcare

Thanks,
Ben