• WalterHuang
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I would like to hear from someone in LA area, who can help us enhance our Salesforce application.

We operate an express air freight services between Shanghai and Los Angeles.  We use Salesforce to track our shipments.  Each shipment is entered as a case. 

There are several areas we would like to improve. 

Walter Huang

Hello, every one,

I am looking for a way to mass update case Status and leave an audit trail in Comments.

Our needs:
We operate a daily express package route between Los Angeles and Shanghai, and use Salesforce to track our shipments.  Each shipment is treated as a case.  Each case goes thru a same sequence:

1) Receive at departing city warehouse.
2) Delivered to Deaparting Airport.
3) Clear Custom At Departing Airport.
4) Airborne. 
5) Land at destination Airport.
6) Clear Custom At landing airport.
7) Delivered to Landing City Warehouse.

When mass updating the case status, I would like to leave an identical comments in every case, such as "7AM, Shanghai Time, Truck leave for Shanghai Internaitonal Airport, to catch Asiana Flight 202"

Walter Huang

Hi folks,

My client wants to send efax within salesforce.com's interface. I know some efax services providers. But none of them provide sales force integration. Does any one know a efax servise provides SF.com integration? does SF.com provide this service?