I'm not sure if this is the right board to post this doubt regarding CTI, but just in case I'll try it. I'm receiving lots of user requests for including new fields in the softphone, like picklists used to categorised the phone call without accessing the task after the call is finished. I saw that the field Call Result can be added, but I dind't find anything about adding new ones. Is that possible?
Can anyone confirm that when using the database dml option assigmentRuleHeader.useDefault rule it does not send an email to the owner of the queue in which a lead was assigned?
This is some seriously bad news if this is the case.
For example, the code below will assign owner ship of lead to correct queue based on assignment rules but the queue members will not be notified there is a new lead in their queue.
Lead l = new Lead(LastName='test', Company='test', Website='www.test.com');
database.DMLOptions dmo = new database.DMLOptions();
dmo.assignmentRuleHeader.useDefaultRule = true;
Is this a bug?
For now, I am keeping it as an Outlook contact, but I'd like to sync that Outlook Contact with Salesforce so I always have a safe copy.
Message Edited by hemm on 04-11-2008 12:35 PM
We have an issue with duplicates in SF.com, primarily with leads & contacts. For those of you that purchase big lists and mail to them (in which case some of the names you purchase MAY already be in SF.com as leads or contacts), how do you go about getting that information into SF.com without creating tons of duplicates?
Does anyone else have an issue with the way the Leads module is set up?