Failure to connect via Crystal Reports
We're evaluating Crystal Reports and CrystalReports.com for generating reports from SF objects. I have properly installed CrystalReports.com within SF. I've downloaded and installed (separately) both CR XI (with SF Driver 3.0) and 2008 (without driver per CR's tech support) for developing reports.
When I attempt to Create New Connection/Salesforce.com, a pop-up window appears pointed to www.salesforce.com and prompting for my SF userID and password. I have several valid SF accounts. No matter which account I try, CR returns a "Login error: invalid UserID or Password."
After two hours waiting to talk to a CR tech support person, they had virtually nothing useful to say ... basically they told me to get an SAP/BO tech support account which requires submitting an application. Their forums were impossible to navigate. CR looks like a great solution, but I'm underwhelmed with their tech support.
Is anyone using CR XI or 2008 to access SF objects? If so, any suggestions/advice re: connecting to SF?