Hello,

I'm having an issue with the Outlook Connector seemingly randomly losing contact with SalesForce.com.  A user can be logged in and promoting emails and to SalesForce.com during the morning but when they go back to do more work after lunch they're unable to promote messages and receive an error stating "Failed to log in to SalesForce.com.  An error occurred while attempting to contact Salesforce.com" when testing authentication by clicking the "verify" button in Salesforce options.  I can then check our login history and there is no sign of that particular user trying to authenticate with salesforce.com for Outlook. 

The only thing that seems to resolve the issue is uninstalling the connector, deleting all salesforce folders from the local PC and deleteing any SalesForce.com registry entries.  This gets them back up and running again but the connecter will often fail again the next day.  We're using the latest version of the connector available.  Any help is appreciated.

Thanks,
Matt

Thx, But I think I have screwed up it even more.

By mistake I removed the Salesforce Add-in to Outlook, now I go to OUtlook--> Tools-> Trust Center-> Add-ins

and try to enable the SF Add-i, I get error that since Sforce was install for all users...this option can only be Connected or Disconnected by an Administrator, funny part is I (user)  am the administrator  on the Vista machine..

ANyone seen this..

I have completely uninstalled and reinstalled Outlook SF integrator plugin but still same error.

Hello,

I'm having an issue with the Outlook Connector seemingly randomly losing contact with SalesForce.com.  A user can be logged in and promoting emails and to SalesForce.com during the morning but when they go back to do more work after lunch they're unable to promote messages and receive an error stating "Failed to log in to SalesForce.com.  An error occurred while attempting to contact Salesforce.com" when testing authentication by clicking the "verify" button in Salesforce options.  I can then check our login history and there is no sign of that particular user trying to authenticate with salesforce.com for Outlook. 

The only thing that seems to resolve the issue is uninstalling the connector, deleting all salesforce folders from the local PC and deleteing any SalesForce.com registry entries.  This gets them back up and running again but the connecter will often fail again the next day.  We're using the latest version of the connector available.  Any help is appreciated.

Thanks,
Matt