• ih-Jaco
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We could use some help debugging a problem we are having in our code.  It works perfectly in sandbox but fails in production.  We have checked data model and field level security and all is good.  Can someone help with the most common reasons it works in sandbox and not production.


Thanks in advance. 

1. The user can't login to the portal.  I have set the profile and roles appropriately.  From their contact record, i can login as the user and all is good, but when they try to login it gives them the following error message:

Your login attempt has failed. The username or password may be incorrect, or your location or login time may be restricted. Please contact the administrator at your company for help.

We reset the password and still nothing.

2.  I have set the default landing page to be something other than the Home page and it still goes to the home page


Thanks in advance for your help.