Hi - we're operating an email to cases process.

Is there a way I can create a view of cases with new emails (unopened emails).  At the moment we might get a response from a customer to an existing case and not know about it.

Thanks

Rupert

Hi - we're operating an email to cases process.

Is there a way I can create a view of cases with new emails (unopened emails).  At the moment we might get a response from a customer to an existing case and not know about it.

Thanks

Rupert