Hi,

I'm using snap-ins for live agent in the customer community. I have a post-chat survey asking for feedback, so I would like to make sure that every case created that way has a tickbox marked as true (to prevent asking for feedback when the case is closed). Snap-ins are not a custom lightning component, right? How can I change the behaviour to add default parameters to it?

I can see it's possible to do it here (https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_prechat_details.htm), but because it's in the customer community, I can't find where I can change the Snap-in snippet. 

Any advice will be appreciated. 

Hi,

I'm trying to create a Flow that will create a task when a user presses a button on a custom object (ultimately it will be several tasks, but got stuck in the first one). I'm getting the error below and I don't know what could be causing it. The WhatID is the custom record where the button is located and it's right, the WhoID is the record owner, which also seems to be right. In the error, I noticed it's showing the 18 digit ID, rather than 15, but don't know if that matters. Could anyone advise please?

Error element Pilot_Task_Activation_Meeting (FlowRecordCreate).
This error occurred when the flow tried to create records: FIELD_INTEGRITY_EXCEPTION: Name ID: id value of incorrect type: 005b0000004dk9sAAA. For details, see API Exceptions.

This report lists the elements that the flow interview executed. The report is a beta feature.
We welcome your feedback on IdeaExchange.

Flow Details
Flow Name: Deployment_Pilot_Tasks_Create
Type: Autolaunched Flow
Version: 7
Status: Active

Flow Interview Details
Interview Label: Deployment Pilot Tasks Create 16/03/2018 16:18
Current User: Priscila Renwick (005b00000016Nyp)
Start time: 16/03/2018 16:18
Duration: 0 seconds

How the Interview Started
Priscila Renwick (005b00000016Nyp) started the flow interview.
Some of this flow's variables were set when the interview started.
var_DepOwner = 005b0000004dk9s
var_DepID = a42b0000000j37s

RECORD CREATE: Pilot_Task_Activation_Meeting
Create one Task record where:
Description = {!ActivationMeetingDescription} (Arrange initial meeting (generally done by the sales person, guidance here) that will include an environment discovery and the set up of initial devices. The environment discovery includes: Purchase drivers and success criteria Make up of device fleet EMM used (if any) Business critical apps defined Purchase drivers/success criteria)
RecordTypeId = 012b0000000sdVV
Status = Not Started
Subject = 'Activation meeting'
WhatId = {!var_DepID} (a42b0000000j37s)
WhoId = {!var_DepOwner} (005b0000004dk9s)
Result
Failed to create record.

Error Occurred: This error occurred when the flow tried to create records: FIELD_INTEGRITY_EXCEPTION: Name ID: id value of incorrect type: 005b0000004dk9sAAA. For details, see API Exceptions.

Hi,

I'm trying to create a Flow that will create a task when a user presses a button on a custom object (ultimately it will be several tasks, but got stuck in the first one). I'm getting the error below and I don't know what could be causing it. The WhatID is the custom record where the button is located and it's right, the WhoID is the record owner, which also seems to be right. In the error, I noticed it's showing the 18 digit ID, rather than 15, but don't know if that matters. Could anyone advise please?

Error element Pilot_Task_Activation_Meeting (FlowRecordCreate).
This error occurred when the flow tried to create records: FIELD_INTEGRITY_EXCEPTION: Name ID: id value of incorrect type: 005b0000004dk9sAAA. For details, see API Exceptions.

This report lists the elements that the flow interview executed. The report is a beta feature.
We welcome your feedback on IdeaExchange.

Flow Details
Flow Name: Deployment_Pilot_Tasks_Create
Type: Autolaunched Flow
Version: 7
Status: Active

Flow Interview Details
Interview Label: Deployment Pilot Tasks Create 16/03/2018 16:18
Current User: Priscila Renwick (005b00000016Nyp)
Start time: 16/03/2018 16:18
Duration: 0 seconds

How the Interview Started
Priscila Renwick (005b00000016Nyp) started the flow interview.
Some of this flow's variables were set when the interview started.
var_DepOwner = 005b0000004dk9s
var_DepID = a42b0000000j37s

RECORD CREATE: Pilot_Task_Activation_Meeting
Create one Task record where:
Description = {!ActivationMeetingDescription} (Arrange initial meeting (generally done by the sales person, guidance here) that will include an environment discovery and the set up of initial devices. The environment discovery includes: Purchase drivers and success criteria Make up of device fleet EMM used (if any) Business critical apps defined Purchase drivers/success criteria)
RecordTypeId = 012b0000000sdVV
Status = Not Started
Subject = 'Activation meeting'
WhatId = {!var_DepID} (a42b0000000j37s)
WhoId = {!var_DepOwner} (005b0000004dk9s)
Result
Failed to create record.

Error Occurred: This error occurred when the flow tried to create records: FIELD_INTEGRITY_EXCEPTION: Name ID: id value of incorrect type: 005b0000004dk9sAAA. For details, see API Exceptions.