Hi,
Since yesterday when customers try to log in to one of our communities they all receive the following message:
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Error ID: 943551264-3203 (261961917)

Has anyone seen this error and have an idea where the problem is coming from?

I want to modify an case escalation rule. Currently it triggers if the owner is no user. I need to modify it so that it trigger if the owner is not a user or 1 specific queue.
The escaltion queue currently is as follows:
Run this rule if the following: formula evaluates to true
ISBLANK( Owner:User.Id )

If someone could tell he how to update this I would be thankfull since I am very new to this.

We are creating the task as a centralized user.
We are using the SOAP api via the PHP library. We are using an enterprise WSDL and client

Here an example of the API call we make to create the task:
<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="urn:enterprise.soap.sforce.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Header><ns1:SessionHeader><ns1:sessionId>00D8E0000008eZd!AQcAQBNHquRZygS9Mie4p2dHvRIWArlv2.AG8nHufSxtHRYsMRlsQl3iq5NZJz6yeJtkR6qPRs7rH_72NKGjhgzJWjOQoA_s</ns1:sessionId></ns1:SessionHeader><ns1:EmailHeader><ns1:triggerAutoResponseEmail>true</ns1:triggerAutoResponseEmail><ns1:triggerOtherEmail>true</ns1:triggerOtherEmail><ns1:triggerUserEmail>true</ns1:triggerUserEmail></ns1:EmailHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:create><ns1:sObjects xsi:type="ns1:Task"><Id/><OwnerId>005D00000069MdXIAU</OwnerId><Priority>Normal (default)</Priority><Subject>test task assignment</Subject><Type>Other</Type><WhoId>00Q8E000001Gu2XUAS</WhoId></ns1:sObjects></ns1:create></SOAP-ENV:Body></SOAP-ENV:Envelope>
POST /services/Soap/c/35.0/00D8E0000008eZd/0DF8E000000003j HTTP/1.1 Host: cs87.salesforce.com Connection: Keep-Alive User-Agent: salesforce-toolkit-php/27.0 Accept-Encoding: gzip, deflate Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 926

We are creating the task as a centralized user.
We are using the SOAP api via the PHP library. We are using an enterprise WSDL and client

Here an example of the API call we make to create the task:
<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="urn:enterprise.soap.sforce.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Header><ns1:SessionHeader><ns1:sessionId>00D8E0000008eZd!AQcAQBNHquRZygS9Mie4p2dHvRIWArlv2.AG8nHufSxtHRYsMRlsQl3iq5NZJz6yeJtkR6qPRs7rH_72NKGjhgzJWjOQoA_s</ns1:sessionId></ns1:SessionHeader><ns1:EmailHeader><ns1:triggerAutoResponseEmail>true</ns1:triggerAutoResponseEmail><ns1:triggerOtherEmail>true</ns1:triggerOtherEmail><ns1:triggerUserEmail>true</ns1:triggerUserEmail></ns1:EmailHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:create><ns1:sObjects xsi:type="ns1:Task"><Id/><OwnerId>005D00000069MdXIAU</OwnerId><Priority>Normal (default)</Priority><Subject>test task assignment</Subject><Type>Other</Type><WhoId>00Q8E000001Gu2XUAS</WhoId></ns1:sObjects></ns1:create></SOAP-ENV:Body></SOAP-ENV:Envelope>
POST /services/Soap/c/35.0/00D8E0000008eZd/0DF8E000000003j HTTP/1.1 Host: cs87.salesforce.com Connection: Keep-Alive User-Agent: salesforce-toolkit-php/27.0 Accept-Encoding: gzip, deflate Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 926
 

We are creating the task as a centralized user.
We are using the SOAP api via the PHP library. We are using an enterprise WSDL and client

Here an example of the API call we make to create the task:
<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns1="urn:enterprise.soap.sforce.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-ENV:Header><ns1:SessionHeader><ns1:sessionId>00D8E0000008eZd!AQcAQBNHquRZygS9Mie4p2dHvRIWArlv2.AG8nHufSxtHRYsMRlsQl3iq5NZJz6yeJtkR6qPRs7rH_72NKGjhgzJWjOQoA_s</ns1:sessionId></ns1:SessionHeader><ns1:EmailHeader><ns1:triggerAutoResponseEmail>true</ns1:triggerAutoResponseEmail><ns1:triggerOtherEmail>true</ns1:triggerOtherEmail><ns1:triggerUserEmail>true</ns1:triggerUserEmail></ns1:EmailHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:create><ns1:sObjects xsi:type="ns1:Task"><Id/><OwnerId>005D00000069MdXIAU</OwnerId><Priority>Normal (default)</Priority><Subject>test task assignment</Subject><Type>Other</Type><WhoId>00Q8E000001Gu2XUAS</WhoId></ns1:sObjects></ns1:create></SOAP-ENV:Body></SOAP-ENV:Envelope>
POST /services/Soap/c/35.0/00D8E0000008eZd/0DF8E000000003j HTTP/1.1 Host: cs87.salesforce.com Connection: Keep-Alive User-Agent: salesforce-toolkit-php/27.0 Accept-Encoding: gzip, deflate Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 926