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Hi All, workflow rule on a lookup field with an email alert action is not working.

Got a custom object named 'Orders'. Orders has a custom field called Customer ( a look up field to Customers object) .
If the Customer name contains 'East region' , I am supposed to send a salesforce user an email alert.

Evaluation criteria : created, and every time it's edited

Rule criteria : Criteria are met

rule  -   Order : Customer ( name ) contains  East region

And then selected the email template in the actions.

Checked the email deleverability . Still the user is not able to get the email.

What am I missing here ?
NagendraNagendra (Salesforce Developers) 
Hi Niyathi,

Please check with below link from success community exactly with similar issue and suggested workaround. Please mark this as solved if it's resovled.