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DesaiDesai 

How to Calculate the actual travel time of an Resource from one Service appointment to other

Hi,

We are using field service and wanted to know if OOTB the actual travel time of an Resource from one Service appointment to other is calculated.

Regards,
Desai
SwethaSwetha (Salesforce Developers) 
HI Desai,
For Field Service Lightning to calculate travel, the start and end points must be geocoded.

By default, Field Service Lightning uses aerial routing to estimate travel time between job sites. You can improve the accuracy of these estimates by enabling street-level routing (SLR), which considers real turn-by-turn data. To further fine-tune travel time calculation, enable predictive travel.

If there is not calculated travel for first and last travel (from home base and back to home base) that means the resource home base is not geocoded.

Geocoding a Service Appointment after it has already been scheduled will not retroactively re-calculate travel times. You must reschedule the Service Appointment to take into consideration the newly assigned Longitude/Latitude values.

Recommend reviewing https://help.salesforce.com/articleView?id=sf.pfs_streetlevelrouting.htm&type=5
https://help.salesforce.com/articleView?id=000316315&type=1&mode=1
https://trailblazer.salesforce.com/ideaView?id=0873A000000U3vGQAS

If this information helps, please mark the answer as best. Thank you
JaneJLocaneJaneJLocane
Thanks a lot!
JaneJLocaneJaneJLocane
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