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David Zhu 🔥David Zhu 🔥 

Open CTI call searchAndScreenPop

Hi there,
We have a open CTI managed package installed in our testing org. We have use the softphone to pickup the call, phone number/callerID are displayed on the soft phone layout.
There is a requirement that when call comes in, we need to retrieve the phone number and call ID, put them into a screen flow. The call center reps use the flow to create a case.

I found this post and it seems it does what I need.  Basically it uses sforce.opencti.searchAndScreenPop to open the flow,

In the soft phone layout, screen pop setting can hook the flow, but it does not give me chances to pass flowArgs.
Where should I call the flow using code in the post?