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Mass Email and Single Email Limits

Here is the limitation from Salesforce Documentation 


The following statement is vague:


Outbound Email: Limits for Single and Mass Email Sent Using Apex

  • You can send single emails to a maximum of 1,000 external email addresses per day based on Greenwich Mean Time (GMT). Single emails sent using the application don't count towards this limit.
  • You can send mass email to a total of 1,000 external email addresses per day per organization based on Greenwich Mean Time (GMT). The maximum number of external addresses you can include in each mass email depends on the Edition of Salesforce you are using.

There are 2 email limits which apply to a user or org.


i.e. For Enterpirse


  •   Mass Email - Max 500 emails per Org - It is obvious that the mass email UI and Mass Email API will count toward this number. Correct?


  • Single Emails -  The Mass email states "Per Org", however the Single Emails does not specify whether it is per org or per license.   Is there a maximum of 1000 outbound emails per active license or per org? 

    It also states single emails sent using the application.  Which application?  i.e. using the send email button on leads and contacts?

Does workflow emails count against Mass Email, SIngle Email Limits or neither?





It counts towards the single.



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