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Ronda651Ronda651 

How do I create additional email alerts on a new issue in salesforce?

In Salesforce an email alert is generated when a new issue is created. I would like to add additional email alerts and I was told I needed a formula for this.

 

Does anyone know what the formula is and what steps I need to take to create it?

 

Thanks,

Ronda

Best Answer chosen by Admin (Salesforce Developers) 
RobBirdRobBird
When you say "Issue", are you talking about Solutions?

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RobBirdRobBird
When you say "Issue", are you talking about Solutions?
This was selected as the best answer
rondatrondat

Our program has a tab called 'Issues'. whenever this is created we have a workflow where an email alert is sent. It currently goes out to the creator and the Issue owner.

 

I would like to add additional email by using a picklist. However I don't know how to create a workflow for the email alerts with a picklist choice.