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Change all public comments to internal?
Is there a formula or custom control, something that can be used to quickly parse through all existing cases and change any public comments into internal ones?
- Query: "Select Id, IsPublished From CaseComment"
- Select "IsPublished" as the field to mass fill
- Select "true" as the value
- Click "Mass Fill"
- Click "Save"
And you're done! No code necessary!I tried signing up for the developer account freebie but I can't seem to associate my existing username and password with it....so what do I do now?
When creating a developer account, you will need to use a unique username -- different from the Username you provide when you log into your Professional user account (if the user names were not unique, SFDC wouldn't know which account you are logging into).
I suggest creating a developer account with a different mail alias. Subscribe to a gmail, and use that mail alias for your developer account. Read more...
I was able to fully update all of my cases with public comments, and set them as unpublished!
Glad to hear that this worked out for you.
Rhonda