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how to write case assignment rules to assign to queue
Hey Bhaskar,
Follow the steps in this articles below:
http://ap1.salesforce.com/help/doc/en/creating_assignment_rules.htm
Should be helpful, let me know if you are looking for something specific with queues..
Hey Bhaskar,
Follow the steps in this articles below:
http://ap1.salesforce.com/help/doc/en/creating_assignment_rules.htm
Should be helpful, let me know if you are looking for something specific with queues..