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CTI Integration with Salesforce
Hi,
Please let me know the Process/Steps required to achieve CTI Integration with Salesforce.
Thanks..
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Hi,
Please let me know the Process/Steps required to achieve CTI Integration with Salesforce.
Thanks..
There are a couple things.
1. You need to ensure you have the Service Cloud licenses.
2. There are AppExchange CTI Adapters that you can install for all the major CTI providers (Cisco, Avaya, etc) - http://www.appexchange.com and search (CTI) or (Telephony).
3. You can use the Open CTI Toolkit on SFCD to build your own CTI integration. http://wiki.developerforce.com/page/Open_CTI
That should help you get started.
Hi,
You just need to have a developer account on Salesforce followed by a bit of configuration steps to enable the CTI controls of your existing telephony system inside Salesforce. The manual process of configuring a CTI gadget can be complex. You may leave it to the technical solution experts offering ready integration of Salesforce and telephony systems through Computer Telephony Integration. Check out Salesforce Smart CTI Connector (https://www.novelvox.com/cti-connector/salesforce/) from NovelVox to simplify this configuration process.
Hope this helps!!