You need to sign in to do that
Don't have an account?
Responsive Email Template Issue
Wondering if anyone has experienced this issue and has a solution or workaround to get responsive email templates working with Salesforce email templates.
I use an application to build responsive emails, which provides all the html with inline css . When I send a test with with the application or a third party service, it gets delivered with no layout anomalies.
However, when I past the code into a "Custom" Salesforce email template, save it, and send a test, the layout is all distorted on mobile devices. I am guessing Salesforce is ignoring or removing some of the inline CSS.
Any suggestions to this issue?
You can try this solution on the appexchange - BeeFree (https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000E1lGQUAZ).It provides an Email Template editor directly inside Salesforce and helps you create a responsive email template which you can use with email alerts.
Hope it helps !
The workaround I found is to set empty width and height parameters on the image tag, and use !important in the inline style declaration, which prevented SalesForce from "helpfully" inserting their own. Hope this helps someone else. Cheers,
·Dave