function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Case automatic Assignment

In my company if any user creates a case, the admin should be assigned to that case automatically. I am trying to figure out a way to do it, but I couldn't.

Any insights would be appreciated.

Thank you.
Using Case Assignment Rule you can able to do this. Go To Setup-Customize->Case->Assignment Rule and set the rule criteria, in your case you want to assign for all user so set condition like CaseNumber not equal to Null and assign the Admin user. To know more about Assignment rule check here (