function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Liz GrailLiz Grail 

Update case and field from email response

We would like to use an email response to update a case and custom fields. Any guidance would be appreciated. 
 
vikrant kumarvikrant kumar
We can create Email services which process the content of Inbound Email messages and create record or any action according to our requirement.We need to write code for this.

https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_classes_email_inbound_what_is.htm