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CC and BCC addresses are not working in Send Email page

Based on the requirement we are using the Send email page .Now the issue is the CC and Bcc Addresses are not working.When i sent a email by adding the CC and Bcc addresses the case got created sucessfully.To send an reply to the customer ,just clicked on the send email button...but in send email page only the TO Addresses and Subject Line got copied whereas the CC and BCC addresses didnt get copy.
I have added the cc and Bcc addresses manually and sent a email.Again when i got a reply from the customer and reresponded at time i could see the cc and Bcc address reflected.
Small Concern why the CC and BCC Addresses are not getting reflected for the first and after adding manually ,it started reflecting .What may the issue .
When their is updation done will it effects the apex ,vf etc.
Any Help very much appreciated.