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Paul Foley4Paul Foley4 

Linking to a case forcing the console view

Hi All,

We have some users who use both the classic view of Salesforce for some of the standard and custom objects and a console feed view when managing cases. We have an email alert when a case gets a new comment which has a link to the case. I can get the case to open and even enforce that it opens in the console view (some of the time they may not be using the console view) however, it doesnt quite open the case correctly. It looks like we are missing the side bars on the left.

The url is below, and I have included two screenshot examples

Below: missing side bars. when clicking on the above link i get this.

Bad layout - missing side bars

Below: with sidebars (when clicking on the case from the case list i get this)