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How can I stop duplicate email to case being created from the same customer?
Example is that a customer will send an email to 2 different teams at the same time as they are unsure who is best placed to answer their question.
They type in both email addresses in the TO: field in their email provider... ie test1@test.com, test2@test.com
When they send they will get 2 auto notifications with 2 different case reference numbers.
Can rules be set up to ignore all but the 1st email address in order to only create 1 case?
Otherwise, if it creates more a case for each email address, it will result in more work for everyone and confusion over who is responding etc
They type in both email addresses in the TO: field in their email provider... ie test1@test.com, test2@test.com
When they send they will get 2 auto notifications with 2 different case reference numbers.
Can rules be set up to ignore all but the 1st email address in order to only create 1 case?
Otherwise, if it creates more a case for each email address, it will result in more work for everyone and confusion over who is responding etc
- Craig Seddon
- August 10, 2017
- Like
- 1
- Continue reading or reply
I can't see to access my developer account
Morning all,
Maybe it's just me having a dumb moment, but a few weeks ago I registered on Trailhead and managed to get access to a developer account to start some modules.
Now, a couple of weeks later when I login into Trailhead and follow the instructions in some modules to create things I am unable to do so due to be unathouirised to do so. That's when I notice that even when I select the option to login to the develope account it seems to revert to my live company Salesforce, hence stoopping me creating things.
Where am I going wrong? What's the best and easiest way to log back into the developmer account to do these modules?
Appreciate it's probably a really simple thing, but appreciate anyone pointing me ( or reminding me ) in the right direction.
Thanks in advance
Maybe it's just me having a dumb moment, but a few weeks ago I registered on Trailhead and managed to get access to a developer account to start some modules.
Now, a couple of weeks later when I login into Trailhead and follow the instructions in some modules to create things I am unable to do so due to be unathouirised to do so. That's when I notice that even when I select the option to login to the develope account it seems to revert to my live company Salesforce, hence stoopping me creating things.
Where am I going wrong? What's the best and easiest way to log back into the developmer account to do these modules?
Appreciate it's probably a really simple thing, but appreciate anyone pointing me ( or reminding me ) in the right direction.
Thanks in advance
- Craig Seddon
- January 27, 2017
- Like
- 0
- Continue reading or reply
How can I stop duplicate email to case being created from the same customer?
Example is that a customer will send an email to 2 different teams at the same time as they are unsure who is best placed to answer their question.
They type in both email addresses in the TO: field in their email provider... ie test1@test.com, test2@test.com
When they send they will get 2 auto notifications with 2 different case reference numbers.
Can rules be set up to ignore all but the 1st email address in order to only create 1 case?
Otherwise, if it creates more a case for each email address, it will result in more work for everyone and confusion over who is responding etc
They type in both email addresses in the TO: field in their email provider... ie test1@test.com, test2@test.com
When they send they will get 2 auto notifications with 2 different case reference numbers.
Can rules be set up to ignore all but the 1st email address in order to only create 1 case?
Otherwise, if it creates more a case for each email address, it will result in more work for everyone and confusion over who is responding etc
- Craig Seddon
- August 10, 2017
- Like
- 1
- Continue reading or reply