Hi,
How to prevent user to check the box " assign using active assignment rule" on case closing? - we already have seprate record type ang page layout for closed caes. However when they are closign the case they still check the box  -how to prevent?

Hi,
I have created class and trigger as per this link https://help.salesforce.com/s/articleView?id=sf.entitlements_milestones_trigger.htm&type=5
In order to bring it in production I need help to write test class.
Please help!

I have a question for "Web to Any" (package. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000DlGucUAF) what URL  I have to user for configuration ?

How to write a Test Class for Capture Campaign Member History code - link: ( https://help.salesforce.com/articleView?id=000182237&type=1) to bring trigger from Sandbox to production?

Hi,
How to prevent user to check the box " assign using active assignment rule" on case closing? - we already have seprate record type ang page layout for closed caes. However when they are closign the case they still check the box  -how to prevent?

Hi all,

I am in some way confused about how to write a formula reproducing the field Target Date field (object Case Milestone) in a custom field in the Case object.

I don't know if someone has worked with Milestones and knows what I am talking about.

Case Milestones Fields:

https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_casemilestone.htm

I am thinking about a formula like this for example for our First Response Milestone:
 

CreatedDate + MilestonesTimeTrigger - TIME OUTSIDE BUSINESS HOURS x MilestonesTimeTrigger

Where:
CreatedDate: Daytime when the case was created
MilestonesTimeTrigger: Within every milestone you have to set after how many minutes, hours or days the SLA will expire
TIME OUTSIDE BUSINESS HOURS: Say, your company has as business hours 8am - 5pm. The rest of the daytime won't be used for calculation of when teh target date is, that means 15 hours
The Target Date in a Milestone is given this way e.g. '05.02.2021, 11:56'.

I am wondering if there is a possibility to reproduce the target date in a formula field on the Case so this custom field is displayed in the way it is in the Case Milestone.

Any tips will be appreciated.

I have a question for "Web to Any" (package. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000DlGucUAF) what URL  I have to user for configuration ?

How to write a Test Class for Capture Campaign Member History code - link: ( https://help.salesforce.com/articleView?id=000182237&type=1) to bring trigger from Sandbox to production?