Hi Salesforce Friends,

I am new to Salesforce. I created my org not to long ago. I'm looking for guidence and Advice on a project I'm working on. I've created a survey with a bunch of questions, and I've also created a custom object with fields related to those questions. I want to create a flow that will trigger as soon as a new survey response is created. The flow will then create a new record in my custom object based on the survey responses. One record type will be selected based on a response.

I'm not sure how to tackle this in the flow canvas. Even though I started the org not to long ago, I've been learning Salesforce for a few weeks. I'm still a beginner :). I'm hoping someone can provide me with some guidance on how to complete this flow. Which Elements should go first, etc.

Thanks, Everyone!

- Jaden M
 

Hi all,

While exploring the salesforce features i came across supoort process

1. Support processes are used to add or remove the status values of cases
2. After a support process has been created its assigned to a record type

Now my confusion  is ,why  are we  using support processes to add/remove the picklist values? as It can also be achieved when creating record types.
Record types allow us to customize the picklist values then why wud we use this solution process feature?

i not understanding usage of junction object .

Please explain usage and how to create junction object with a example