We just switched our Web trial form (http://www.articulate.com/free.aspx) from Web-to-lead to leveraging the API in order to split the form into two parts -- create a lead with name and email, then update the lead record with additional details.

This has had two undesired effects:

1) Lead assignment rules not triggered (we found the work-around for this via the API).
2) Auto-response emails not triggered.

Looking for a way to do to #2. Is this possible via the API? Any help would be greatly appreciated!

Thanks,
Gabe

Is the email record type exposed in the API? We use email to case, and I’m working on some project requirements for a new support portal I want to build. Since we use salesforce.com cases in an atypical fashion, I’m hoping I’ll be able to expose case history to customers via the API.

Thanks in advance,
Gabe

I previously posted this in the Product Discussion forum but didn't get far.

====
I use Web-to-case to capture new cases from my site:

http://www.articulate.com/support/contact

It works great, but I've run into a big limitation: If the required field is a custom salesforce field, PHP will not play nicely because salesforce field variables (Customize -> Self-Service -> Web-to-Case -> Generate the HTML) begin with numbers; PHP variables cannot begin with numbers.

Aside from rebuilding my whole contact form in something other than PHP, which I don't want to do, are there any work-arounds to this? For example, is there a way to specify a custom field's variable in salesforce so that it won't begin with a number? Or maybe there's a way to get around this in PHP? Attach a non-numeric prefix to the variable while the PHP is processing it, then strip away the non-numeric variable before passing into salesforce.

I'm currently leveraging one of the built-in salesforce fields (Web phone) to capture Product Key (a custom field), but this is less than ideal, especially since I need to capture more custom fields.

Thanks in advance for any suggestions.

-Gabe

P.S. I know I could use self-service, but I've tried this and my customers hate having to login, so that's not an option for me.
====

I also posted to a PHP forum, but have still had no luck with this:

http://www.phpbuilder.com/board/showthread.php?s=&postid=10620040

Any suggestions would be much appreciated!

Thanks,
Gabe

We just switched our Web trial form (http://www.articulate.com/free.aspx) from Web-to-lead to leveraging the API in order to split the form into two parts -- create a lead with name and email, then update the lead record with additional details.

This has had two undesired effects:

1) Lead assignment rules not triggered (we found the work-around for this via the API).
2) Auto-response emails not triggered.

Looking for a way to do to #2. Is this possible via the API? Any help would be greatly appreciated!

Thanks,
Gabe

I previously posted this in the Product Discussion forum but didn't get far.

====
I use Web-to-case to capture new cases from my site:

http://www.articulate.com/support/contact

It works great, but I've run into a big limitation: If the required field is a custom salesforce field, PHP will not play nicely because salesforce field variables (Customize -> Self-Service -> Web-to-Case -> Generate the HTML) begin with numbers; PHP variables cannot begin with numbers.

Aside from rebuilding my whole contact form in something other than PHP, which I don't want to do, are there any work-arounds to this? For example, is there a way to specify a custom field's variable in salesforce so that it won't begin with a number? Or maybe there's a way to get around this in PHP? Attach a non-numeric prefix to the variable while the PHP is processing it, then strip away the non-numeric variable before passing into salesforce.

I'm currently leveraging one of the built-in salesforce fields (Web phone) to capture Product Key (a custom field), but this is less than ideal, especially since I need to capture more custom fields.

Thanks in advance for any suggestions.

-Gabe

P.S. I know I could use self-service, but I've tried this and my customers hate having to login, so that's not an option for me.
====

I also posted to a PHP forum, but have still had no luck with this:

http://www.phpbuilder.com/board/showthread.php?s=&postid=10620040

Any suggestions would be much appreciated!

Thanks,
Gabe