Hi everyone,

The template app that comes with the SalesforceSDK is great, but it only has a few examples of SELECT querys.

Can someone show me how to do a INSERT/UPSERT using the native Android SalesforceSDK?

I need to insert records into some custom objects, including a datetime field.  I am not sure how to package it up and put it into a format to allow SOQL to INSERT or UPSERT.

Thanks mucho

any help is appreciated.

Hello everyone,

I am trying to find a way to develop a link between an Android app connected to Salesforce and the Salesforce Classic app.

Business Case:

My customer is using the Salesforce classic app on Android devices. For several reasons, we need to extend this standard application by creating a specific Android app connected to Salesforce. I need to find how to implement a custom  button/tab on the standard Salesforce Classic app which open my custom Android app connected to Salesforce.

I come to the developer community to find help, to know if someone has already done it.

Thank you,

Hello,

We are currently investigating for a customer on how can we attach object to the Live Chat Transcript at the end of a chat conversation.

We are using Live Agent "Out of the Box" within the Service Console. Contact information are sent by the chat button and its information sheet is openned with the chat.

In the chat context of the Service Console,  we have 4 tabs:

  - Details: displays the information relatives to the Chat visitor

  - Contact: displays the Contact information. The contact information are automatically getted by the chat button information.

  - New Case: displays the new Case form.

  - New Contact: displays the new Contact form. 

At the end of the chat, the Contact and the Ticket created (with the relative list "Ticket"/New on the Contact sheet) are not attached to the Live Chat Transcript.

We made some tests:
- if we create a Contact from the form of the "New Contact" tab, the Contact is attached to the Transcript
- if we create a Ticket from the form of the "New Ticket" tab, the Ticket is attached to the Transcript
- if we create a Ticket from the Contact sheet, neither the Ticket or the Contact are attached to the Transcript
- if we select the Ticket and the Contact in the lookups of the "Details tab", both Ticket and Contact are attached to the Transcript

The only way we found to solve the problem is to attach manually the Ticket and the Contact on the "Details" tab with the lookups. This is a low workaround. It is not a viable solution cause it adds a step at the agent process and our customer will refuse it.

We contact the Salesforce Support Service and they said that this functionnality is not implemented and that we need to develop it ourselves with Apex and Visualforce.

So, we come to you to know if someone already did it, or if someone got an idea on how to do it.

Thank you in advance for the help

Julie

Hello,

I would like to know if it is possible to change de default name of the agent displayed in the chat on Live Agent chat window?

By default, it is the first name + the first lettre of the last name. But can it be mofified ?

Hello,

I wanted to know if anyone got an idea on how to use the  states of the live agent chat window in order to execute Javascript code when the states are on?

I am using a Visualforce custom page to customize my chat window.

Thanks a lot

Hello,

I am trying to customize Live Agent Chat window. And i have an issue.

Is it possible to call functions of the file chasitor.js (chasitor.js) into my chat window custom page?

This file contains a lot of usefull functions for live agent. And i want to know if it is possible to use some of its functions like (isChatEngaged() - true or false if the chat is engaged with an agent) into my custom page for the live agent chat window.

I have tested it but without success so far.

Thank you

Hello everybody,

I am trying to integrate Omniture tags into Live Agent chat window. 

I got a custom VisualForce page for the chat window.

I have looked on different way:

   - the states of the chat window: on the 'developer live agent guide', it is written that the chat window has different states 

(liveAgentStateWaiting, liveAgentState, liveAgentStateStatusMessage, liveAgentStateEnded), but i don't know how to catch these states with Javascript.

   - i have found a topic on how to integrate Omniture in Live Agent (https://dashboard.liveagentforsalesforce.com/support/Deployment/how-to/74) but it talks about an optional config ("Optional: Integrate Your Analytics Packs") on the live agent deployment that i couldn't find on Customize | Live Agent | Deployments.

Can someone have any idea on how to integrate Omniture tags on Live Agent ?

Thanks a lot

Hello,

I would like to know if it is possible to change de default name of the agent displayed in the chat on Live Agent chat window?

By default, it is the first name + the first lettre of the last name. But can it be mofified ?

Hello everyone,

I am trying to find a way to develop a link between an Android app connected to Salesforce and the Salesforce Classic app.

Business Case:

My customer is using the Salesforce classic app on Android devices. For several reasons, we need to extend this standard application by creating a specific Android app connected to Salesforce. I need to find how to implement a custom  button/tab on the standard Salesforce Classic app which open my custom Android app connected to Salesforce.

I come to the developer community to find help, to know if someone has already done it.

Thank you,

Hi everyone,

The template app that comes with the SalesforceSDK is great, but it only has a few examples of SELECT querys.

Can someone show me how to do a INSERT/UPSERT using the native Android SalesforceSDK?

I need to insert records into some custom objects, including a datetime field.  I am not sure how to package it up and put it into a format to allow SOQL to INSERT or UPSERT.

Thanks mucho

any help is appreciated.

Hello,

I would like to know if it is possible to change de default name of the agent displayed in the chat on Live Agent chat window?

By default, it is the first name + the first lettre of the last name. But can it be mofified ?

Hello,

I am trying to customize Live Agent Chat window. And i have an issue.

Is it possible to call functions of the file chasitor.js (chasitor.js) into my chat window custom page?

This file contains a lot of usefull functions for live agent. And i want to know if it is possible to use some of its functions like (isChatEngaged() - true or false if the chat is engaged with an agent) into my custom page for the live agent chat window.

I have tested it but without success so far.

Thank you

Hello everybody,

I am trying to integrate Omniture tags into Live Agent chat window. 

I got a custom VisualForce page for the chat window.

I have looked on different way:

   - the states of the chat window: on the 'developer live agent guide', it is written that the chat window has different states 

(liveAgentStateWaiting, liveAgentState, liveAgentStateStatusMessage, liveAgentStateEnded), but i don't know how to catch these states with Javascript.

   - i have found a topic on how to integrate Omniture in Live Agent (https://dashboard.liveagentforsalesforce.com/support/Deployment/how-to/74) but it talks about an optional config ("Optional: Integrate Your Analytics Packs") on the live agent deployment that i couldn't find on Customize | Live Agent | Deployments.

Can someone have any idea on how to integrate Omniture tags on Live Agent ?

Thanks a lot

Good Morning,

I create a custom page for the client access the live agent, I'm trying to show the position in the queue for the client without success for now

Anyone have any examples of code where the queue position is presented to th client?

Thank you for helping.

Bruno 

Hi,

I want to change the color of the live agent end button , save button and end button. Can anyone help me out.

Thanks in advance.

Hi,

I created a trigger who will the get the URL of my product's picture.

So far it's working as you can see

but i decided to create a pdf, my pictures will not appear

I don't understand what's happening =/

Sincerely,

Hi,

I want to change the color of the live agent end button , save button and end button. Can anyone help me out.

Thanks in advance.