Hi

I am looking for a way to customaize the Display Name for the Customer Service agent in a LiveAgent chat.

By default it seems to be "FirstName followed by first letter in the  LastName.

Se exsample here (You will see "Emily W" at the bottom of the page "Customizing chat windows"):

http://www.salesforce.com/us/developer/docs/live_agent_dev/index.htm

Is it possible to change this to only show the first name?

Thanks for your help.

Br,

Rune Waage