Hello
We are using Salesforce Classic still and have always had lost calls, pockets of silence, etc when our call centre uses InContact. They recently suggested we upgrade to WebRTC for better call quality. once we did a POC, we used wireshark to capture packets fragmented when getting to the salesforce subnet (13.10.xxx.xxx) which is causing the connection to be lost or reset.
InContact insists that music (http://xstafaband.com/)no other companies are experiencing this issue, albeit it appears to be documented in their release notes - https://help.incontact.com/summer19/EN/Content/Agent/SalesforceAgent/Voice/AgentForSalesforceIntegratedSoftphone.htm
Is anyone else experiencing these issues with InContact?

Hi,

I am trying to use values of formula fields to perform some logic in my before trigger. Would the formula fields be available for me in before trigger ?

Thanks

A question on a lighter note. I am new to Salesforce and to this forum. What is the criteria that is followed to award points in the forum. Are there any benefits for the peole who accrue more? :)