it took me forever (ok, a few weeks) to figure out where the 'Send and Add' button was in Outlook 2007- and today i finally realized why i had so much trouble finding it. first, Outlook 2007's interface is the most confusing yet from Microsoft, and that's no small feat. how they managed to make a Mail interface virtually impenetrable is beyond me. props, Microsoft!

so, i find this 'Add-ins' menu today and I'm like, 'Cool!'

i use it - awesome. but then i go to use it again, and, uh, it's like not there anymore.

an hour later, it's confirmed. i'm not going crazy. this software really just does have a horrific bug. the 'Add-ins' menu - if that's what it's called - is just gone. i have to restart Outlook to use this integration with Salesforce. I don't know which software is responsible, but it's pretty horrendous.