When synching contacts towards SF from outlook using the outlook edition (latest version, just upgraded from 2x to 3x but problem seems to be the same) , I get an Invalid Field Index error on non used fields (e.g. AssistantName) resulting the contacts not to be added.
Field mapping looks ok - deleting the fields in question in the synch application so that they're not mapped or editing the XML dictionary doesn't help as well. When deleting the AssistantName mapping for example, it only gives a similar error on the next field in the list.
Did anyone encounter a similar problem and found a solution for this ?
I am running Vista with Outlook 2007, and Outlook Edition 3.2. When I create a new contact in Outlook and then try to mark for sync with sforce, I get the following message. This record cannot be marked for sync because the association is invalid. If I try to associate the contact, I get an opportunity to "quick create" the contact and then am prompted to re-enter the data. Not good!
I went back to an XP computer with Outlook 2003 and Outlook Edition 2. I created a new contact, marked it for sync. Upon sync, a new contact was correctly created in Sforce with no questions, issues or additional data entry. This is perfect.
Version 3 is just not getting it. Does anyone have any ideas about this?? Anyone??
Well, it's official. I reported this issue to tech support. They told me that it should work. I then got elevated up to Tier II support. Here is their response:
Unfortunately, with Outlook Edition 3 it is required to quick create and associate contacts before syncing them with Salesforce. This function was changed from Outlook Edition 2 to avoid duplicate records in Salesforce. If you would like to report this as a feature request, I encourage you to visit the IdeaExchange where you can submit your ideas for product enhancements to our produce managers and developers. The IdeaExchange can be found at http://ideas.salesforce.com.
I think this is a huge issue and a flaw in the way Outlook Edition 3 is designed. I never had an issue with duplicate contacts. Is there a 3rd party app that provides this remaining piece of the integration puzzle? Is that the goal here...to sell me something else?
