I am having problems getting email attachments to generate case attachments using the email2case agent. I can successfully generate cases from emails, however the email attachments do not get passed through. Has anyone else encountered issues with this and if so how did you resolve them.
It shouldn't make a difference but I am using a developer Salesforce account.
I have been trying to add attachments using excel connector and am having some problems. I enter 'new' under Attachment, the directory path under Body, the file name under File Name, the Parent ID, and the Content Type is application/msword. When I insert the row, it shows as an attachment under the Account but it will not allow me to open the file.
