Sign Up ›
  • mstol
  • NEWBIE
  • 0 Points
  • Member since 2008
  • Chatter
    Feed
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 0
    Questions
  • 2
    Replies
2 replies

Help needed in Email to case

Hi All,
 
I am not able to load emails as cases in my sandbox system. everything is working fine..i ran the agent and no errors reported.
The last message i saw in the console is
2008-01-15 18:53:44,767 [main] INFO  com.sforce.mail.EmailService  loaded as a timer service.
 
can someone tell me wat is missing in this scenario..
i have two folders readbox and error for placing the processed and erroed mails in the folders respectively..but i can still see the mails as unread by the agent as they are still in inbox with unread status.
 
Any pointers on this will be really helpful.
 
Regards,
Udaya