1. In "My Contacts" directory, some contacts I can click and sync OK. Others, with similar configuration I cannot. Message is "Record cannot be matched for syn because association is invalid. Keep in mind, the contact is no different from the others accept for name and email address. This occurs with a large number.
2. In our public folder, that contact all of our outside reps, when I try to sync the message received is "The folders ytou are trying to mark are not a folder marked for synchronization". I have tried to sync entire folders. Doesn't work. Does this have anything to do with ownership of the file? I am unable to modify these files.
I am running Vista with Outlook 2007, and Outlook Edition 3.2. When I create a new contact in Outlook and then try to mark for sync with sforce, I get the following message. This record cannot be marked for sync because the association is invalid. If I try to associate the contact, I get an opportunity to "quick create" the contact and then am prompted to re-enter the data. Not good!
I went back to an XP computer with Outlook 2003 and Outlook Edition 2. I created a new contact, marked it for sync. Upon sync, a new contact was correctly created in Sforce with no questions, issues or additional data entry. This is perfect.
Version 3 is just not getting it. Does anyone have any ideas about this?? Anyone??
Well, it's official. I reported this issue to tech support. They told me that it should work. I then got elevated up to Tier II support. Here is their response:
Unfortunately, with Outlook Edition 3 it is required to quick create and associate contacts before syncing them with Salesforce. This function was changed from Outlook Edition 2 to avoid duplicate records in Salesforce. If you would like to report this as a feature request, I encourage you to visit the IdeaExchange where you can submit your ideas for product enhancements to our produce managers and developers. The IdeaExchange can be found at http://ideas.salesforce.com.
I think this is a huge issue and a flaw in the way Outlook Edition 3 is designed. I never had an issue with duplicate contacts. Is there a 3rd party app that provides this remaining piece of the integration puzzle? Is that the goal here...to sell me something else?
