Maybe there is someone who has had this problem before:
A user contacted me as their Connect for Outlook program mysteriously 'vanished' overnight. I verified that the user still has the component installed via the programs list. Additionally, I checked add/remove programs and connect was there. When we start outlook we see nothing. I've checked her toolbars, views - everything I could possibly think of and there is no trace of it in outlook.
I decided to do a clean install, so we removed the program. Restarted her computer. Ran the installer, and went through a restart. The results were the same - absolutely nothing is there, yet the program is visible in both all programs and the add/remove programs utility.
If there is anyone with a solution to this issue, please let me know! Thank you SFDC Community!
I'm using Outlook 2007 and the add-in buttons disappeared. I went to TOOLS | TRUST CENTER | ADD-INS | MANAGE COM ADD-INS.
I could see that "Salesforce.com Outlook Edition Enhanced" was unchecked. It should have been as easy as putting a checkmark by it and clicking OK. See attached screen shot.
It did not turn out to be that easy. The plug-in did not begin working after taking the steps above. Every time I go back to manage the com add-ins, the checkmark is gone even though I had just added it and clicked OK.
This has been really frustrating and did not get any meaningful help the first time I attempted to call basic support. I have done a complete un-install and re-install. The basic support person even had me remove some things first from the registry. I still have the exact same problem.
Can anyone offer insight/suggestions on how to correct this issue?
