Hello,

I was trying to create a "Informational" Field in the close page layout. It will inform the users on what type of record they are closing. I created the field. I checked the field accessibility and security and profiles, seems OK. But when I go to close page layout, it does not show that field.

I am able to add to the Case Page Layouts, but not to the Closed Case Page Layouts.

When I checked the accessibility, it showed me where to assign the field in what page layout, but Close page layout is not an option. Only Case Page Layouts are shown, Closed Case Page Layouts are not available in the drop down box.

Any ideas?

Thanks

Sree