I created a custom button for launching a new case with several fields pre-populated. My agents are using Knowledge. I want the new case to open with the Knowledge sidebar enabled in the service cloud console. However, I believe I need to use some Java script containing the "srcUp" funciton to make this work. Can anyone take a look at the custom button URL below and tell me how to include it in the proper Java script so it does not override the Knowledge sidebar?
I want it to open as a subtab of the tab it launches from.
I've already been using the DataLoader and, where possible, DemandTools to import data. I thought this would be a chance to learn how the Import Wizard works. But all this exercise tells me is what other folks have told me before -- the Import Wizard is a pain and they don't use it.
I don't expect the Trailhead forum to fix this, but I am about to load the required data using DataLoader. I hope the Challenge doesn't care how I loaded it. I will report back. But in the meantime if anyone has any useful suggestions, please chime in. Thanks.