currently using Broadsoft Unified Connector. This runs on CTI 2.1.2 and is not compatible with Salesforce Console that I want to start using. I need just a basic CTI for Broadworks/Broadsoft so I can use the SFDC softphone to click to call and log calls with the interaction log in the Salesforce Console. Can you help me out? Develop a CTI adapter or otherwise?
I am looking for a developer that is able to tweak the standard "BroadSoft Unified Connector". We use this CTI connector to make and log calls from SFDC. Standard it logs the call including subject and comments. I need it to log some extra data like a call disposition.
There are of course (expensive) apps that have this function but I am not looking for those. BroadSoft Unified Connector does it job as it should and its completely free. I rather pay onetime developercost to get it up to 100% of my needs.
