• Jille Treffers
  • NEWBIE
  • 0 Points
  • Member since 2015

  • Chatter
    Feed
  • 0
    Best Answers
  • 0
    Likes Received
  • 0
    Likes Given
  • 0
    Questions
  • 1
    Replies

I've had issues with my users having mutiple service cloud consoles opened.  Whenever she makes an update on case status on console window A, the changes are not reflected on console window B, unless she clicks on refresh.  

 

She was on the list view on Console Window B, clicked on the case, and the case frame did not automatically refresh if the case is already opened on another tab.  

 

Is there a way to cause the page frame to refresh every time the user clicks on the case from the list view, regardless if it's opened on a tab or not?

 

I could probably write a javascript button for the case frame to reload but I want to save the user from having to do the extra click if possible.

  • September 05, 2012
  • Like
  • 0