• Glenn Nyhan 26
  • NEWBIE
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  • Member since 2015
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  • Tenants Together


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I added some new values to the Standard fields called Priority and Status on the Case object. After saving the edit and returning to the Case layout I don't see those new values, only the default value. Not sure why this is happening. Anyone have any ideas?
I am working with a nonprofit developing a script in their case management system using Flow. This has worked very well, and I have been able to build a script that meets the demands of the Program Manager who runs their volunteer hotline. I do have some questions though that I cannot seem to find the answers to online. I have predominantly used picklists and multi-select picklists to capture the various answers to questions the volunteer hotline reps will be asking tenants that call in with questions, and the picklists and multi-selects map fine to the Case Object, but where I am having difficulty is with this, when I add a screen where I want to use a text field, text box, currency or number field from the Add a Field tab I do not see those materializing in the Case object custom fields list This is my first time using Flow, and I cannot seem to find answers anywhere online. Are there extra steps involved in connecting mapping these to the Case Object?

My second question is in the creation of a button to fire the script when creating a new case. Ideally I would like the hotline rep to be able to push a Create New Case button and in doing so be taken to the script so they can launch into the scripted questions, and go through the script to completion and save the case. Does anyone have a solution for this, and if so can someone help me out with solving this issue.