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  • Carlos De la Cruz
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3 replies

Identify logged in end-user from external website in Einstein Bot

Hi,
I have an Einstein Bot embedded in an external website (Not Community Cloud). I'd like to skip prechat questions when the end user (customer) is already authenticated in the external website.
How could I identify customer information and map it with the Salesforce Account/Contact information?
Thanks!
3 replies

Identify logged in end-user from external website in Einstein Bot

Hi,
I have an Einstein Bot embedded in an external website (Not Community Cloud). I'd like to skip prechat questions when the end user (customer) is already authenticated in the external website.
How could I identify customer information and map it with the Salesforce Account/Contact information?
Thanks!