Hi EveryOne,

I implemented prechat form and used it in the force.com site and updated this force.com site url in the prechat form URL while creating the Chat Button.

The issue is when ever customer fills the form and starts the chat then, some time case is getting created and some times not. Can anyone please help me out how can i resolve this issue

Thanks, In Advance

Hi All,

I have Live Agent pre-chat forms set up on some of our Force.com sites, and customers are using them to initiate a live agent chat session with me.  I have configured them to create a case when the chat is created. Intermittently, a case is not being created.
Please tell me how can I fix this issue. The code used Javascript, do you know how I can set up the debug log to log if the case create failed? 

Is  there any other tools or tips you can provide that would help us narrow down where it's failing, or where I can see any error messages from when the case is being created?

Your help is much appriciated!

Thanks.