• Joo Ping Ng
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An email on sent to Remedy supposed to create a ticket in the system. However, the ticket was not created. A bounced mail with the following message was received

bmcrf_emailprocessor@k9slsm2dl0vzm1jj1gv9gjow59wsoxpjm2s6ncnainv5k59ug.9-10phceau.ap1.apex.salesforce.com (Undelivered): 554 The apex class BMCServiceDesk.EmailListener failed due to: BMCServiceDesk.EmailCreateIncident.RFEmailException: System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please enter Description field: []

The program has been working till the end of August 2017.From the month of September 2017, it fails.
Hi There,

We have create a VF page and it display accounts, user can select multiple account and the there is a button "Create Task", that creates the task under seach account selected. This works fine with SysAdmin profile but not for any other profile. Is there anything I can check priviledge vise. We can create taks under account by navigating to Account detail. Any suggestions please....