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  • Joo Ping Ng
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1 replies

BMCServiceDesk.EmailListener failed

An email on sent to Remedy supposed to create a ticket in the system. However, the ticket was not created. A bounced mail with the following message was received

bmcrf_emailprocessor@k9slsm2dl0vzm1jj1gv9gjow59wsoxpjm2s6ncnainv5k59ug.9-10phceau.ap1.apex.salesforce.com (Undelivered): 554 The apex class BMCServiceDesk.EmailListener failed due to: BMCServiceDesk.EmailCreateIncident.RFEmailException: System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please enter Description field: []

The program has been working till the end of August 2017.From the month of September 2017, it fails.
2 replies

Insufficient Privileges You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. For more information, see Insufficient Privileges Errors. 

Hi There,

We have create a VF page and it display accounts, user can select multiple account and the there is a button "Create Task", that creates the task under seach account selected. This works fine with SysAdmin profile but not for any other profile. Is there anything I can check priviledge vise. We can create taks under account by navigating to Account detail. Any suggestions please....

Thanks