Hello!
There is a process in my client's daily routine which requires the possibilty to modify the RelatedToId from an Email Message to change the related Case. ¿Is there a way of achieving this? ¿How would a possible trigger be like?

Thank in advanced.

Hello!
There is a process in my client's daily routine which requires the possibilty to modify the RelatedToId from an Email Message to change the related Case. ¿Is there a way of achieving this? ¿How would a possible trigger be like?

Thank in advanced.

Hi - We are in the process of moving LiveAgent from Classic to Lightning. In Classic the user statuses 'Available', 'Busy', 'Offline' is automatically translated based on the user's language. But in Lightning these has to be defined as 'Presence Statuses'. Is there anyway we create these statuses and translate it based on language?