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2 replies

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Which three benefits can be expected from KCS adoption? Choose 3 answers

A. Optimized use of resources B. Increased call deflection C. Increased call routing accuracy D.Reduced issue resolution time


 
SOLVED
7 replies

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
A. On-Demand Email-to-Case
B. Standard Email-to-Case
C. Omni-Channel routing
D. Web-to-Case forms
1 replies

Service Cloud Specialist Challenge 4 Step : here's what's wrong: We can't find an AutoResponse Rule. Ensure you create the Response Rule for inbound emails with the correct name.

Challenge 4 steps 
 here's what's wrong: We can't find an AutoResponse Rule. Ensure you create the Response Rule for inbound emails with the correct name.
SOLVED
7 replies

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
A. On-Demand Email-to-Case
B. Standard Email-to-Case
C. Omni-Channel routing
D. Web-to-Case forms